Career Progression

An sms broke the silence of a Monday evening:

Hi Lydia, this is XXX... Please come at 8.45am shift tomorrow.

I was surprised that the sms is actually from AMEX team manager instead of my own manager. Pre-occupied, I just replied with 'noted' and get over with my house work. Hours past, when I finally calm down - suddenly it make a sense... why on earth AMEX team manager sent me a message? I tried to get intouch with my supervisors and manager - none responded. So I sleep with a nerve as stiff as it had just been pump up a botox.

The next morning, I'd been called by XXX and to my surprise, I'd been handpicked to join the Amex Team. After the meeting, I was rushed to the training room and so the training begun.

Let me tell you bit bout my work. I'd been servicing Credit Card support for the past 2.5 years now. I'd been a solid team player and personally, I keep myself at par interms of quality. But what sadden me, is how my superior did not inform me on the immediate transfer. Our job scope is solely base on communication, but what I learnt from this incident - a perfect communication abort via employer-employee. Isn't my respective manager supposed to discuss about this first with me? Instead, I got to know about this from the other department's management. Bizzare ay?

Feeling done. It took me few seconds before I could say yes to the offer. I've made up my mind, I have to move out from my comfort zone and accept the challenge - though with a numb emotion. I have to say, this a very inappropriate departure for me. However, I'll take it as a new begining, in a new department, new team mates, new products and a BIGGER opportunity. May I be a better person with a better perspective through out the new pursuit.

To answer those ridiculous queries on my transfer:

No, I was not forced to join AMEX. I chose to agree on the offer and this is my career progression.